# FAQ ## General ### Are my funds safe? Yes. All funds remain in the Ethereum Liquidity contract until sent to your wallet. The 24-hour timelock and Guardian monitoring add further protection. There is no evidence the vulnerability was ever exploited. ### Do I need to pay gas fees? Exit request submission is covered by the system. However, executing the withdrawal (Step 5) is an on-chain transaction from your wallet, so you will need to pay gas fees for that step. ### What tokens can I withdraw? All token types deposited into INTMAX2: ETH, ERC-20, ERC-721, and ERC-1155. ## Registration ### Which wallet should I use? The same Ethereum wallet and address you used with INTMAX2. Mining accounts are derived from your wallet, so a different address will not find your accounts. ### What data does this site send to the server? This site submits your **view key** (a key that allows reading your transaction history) to the INTMAX server, encrypted before leaving your browser. Your **spend key** (the key that controls your funds) is **never** sent to the server. ### Is my private key at risk? No. The system never receives your Ethereum private key or INTMAX spend key. Only the INTMAX view key (read-only) is submitted, encrypted before leaving your browser. ### Should I register all my accounts? Yes. It is recommended to sync **all accounts** that have ever connected to INTMAX on this site. If you have transferred funds between your own accounts, syncing all of them increases the likelihood that your funds can be withdrawn immediately. ## Balance ### Why is my balance less than expected? * **Pending transfers**: Transfers from users who have not submitted their view keys are not counted yet. * **Previously executed withdrawals**: Funds already withdrawn via the old system are excluded. * **Invalid transfers**: Transfers from senders with insufficient balance are not counted. ### Why is balance calculation taking a long time? Balance calculation depends on the senders of your incoming transfers also submitting their view keys. If a sender has not registered yet, transfers from them remain pending. Your balance updates automatically as more users register. For senders who do not submit their view keys, a new countermeasure is planned for deployment by the end of February 2026. ### Why can't I withdraw all my funds immediately? Depending on your account's history, you may fall into one of these categories: * **All funds available** — Your balance is fully calculated and ready to withdraw. * **Some funds available** — Part of your balance depends on incoming transfers from other users who have not yet synced. * **No funds available yet** — All of your balance depends on pending transfer validation. This depends on whether you have received transfers from other accounts and whether those senders have already synced on this site. **If not all of your funds are immediately available, don't worry.** A policy for handling such withdrawals will be announced within two weeks. ### Are mining account funds available quickly? In general, mining account funds can be withdrawn relatively quickly, as they typically do not depend on transfer validation from other users. ### Will my balance update automatically? Yes. As more users submit view keys and transfers get validated, your balance and exit request are updated automatically. ## Exit process ### Can I close the page after registering? Yes. After submitting your view keys on the first page, all subsequent processing (balance calculation, exit request submission) proceeds automatically on the server. You do not need to keep the page open. Return after the 24-hour timelock to execute your withdrawal. ### Do I need to do anything after registering? Balance calculation and exit request submission are automatic. Once the 24-hour timelock expires, you need to return to the status page and click the **"Execute"** button to trigger the withdrawal from your wallet. You can also use **"Execute All"** to process multiple requests at once. Execution is an on-chain transaction, so your wallet will prompt you to confirm it. ### Are block builder and CLI user withdrawals supported? Not yet. Withdrawals for block builders and CLI users are not currently supported. Support is planned for a future update. ### What is the 24-hour timelock? A security delay enforced by the smart contract. During this period, the Guardian can cancel suspicious requests. It cannot be shortened or bypassed by anyone. ## Troubleshooting ### Stuck on "Checking registration status..." Disconnect and reconnect your wallet, or refresh the page and approve the signature prompt. ### Exit request "Submitted" for over 24 hours The system may be processing a large batch, or the Guardian may have paused for review. Your funds remain safe regardless. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://intmax-exit.gitbook.io/intmax-exit-documentation/reference/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.